Contact & Help
From our ingredients to our ethics, we love to answer your questions about TWIX®.
What do you want to know?
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Why don't you sell international varieties of Mars products in the UK?
We can't sell other product varieties in the UK which you may have come across in other countries. This is because we have different food and labelling policies in Europe around ingredients and colours.
Where can I purchase TWIX® products?
TWIX® is available in a range of different retailers from large supermarkets to small independent retailers. Larger stores will often have a larger selection of our TWIX® range.
Where can I find TWIX® products online?
Most supermarkets with an online delivery options will have a variety of TWIX® products available to purchase.
I can't find the TWIX® product I'm looking for, do you still make it?
Our full range of TWIX® products can be found by clicking here.
As a small retailer, can I purchase your products directly?
A. To get the best prices, you'd be better visiting your local wholesaler / shop. If they don't stock the product you're looking for, you can ask them to order it for you.
Do you test on animals?
In the day-to-day development of our chocolate, gum, confectionery, food, drinks, and pet care products we do not undertake, support, or sponsor studies that harm animals. Please read our Animal Research Policy for more details: https://www.mars.com/about/policies-and-practices/our-animal-research-policy(open in new tab)
Can I buy chocolate from you directly?
We don't offer a direct delivery service but all of our products are widely stocked and should be available in a store near you.
What is Mars' milk policy?
Mars purchases dairy ingredients only from reputable dairy companies across the UK and Europe, who operate to the highest standards in terms of Food Safety, Hygiene, Supply and Manufacturing practices.
These companies also ensure that best practice is employed by their suppliers, including areas of animal welfare, environment & waste management.
HAVEN'T FOUND WHAT YOU'RE LOOKING FOR?
If you still need help with anything, you can contact us using the form below, email us, or explore more on social media.