Contact & Help
From our ingredients to our ethics, we love to answer your questions about TWIX®.
What do you want to know?
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What is Mars' position on Palm Oil?
We'd like to assure you that we're as concerned as you are about this, which is why we're committed to the responsible sourcing of Palm Oil. We're members of the Roundtable on Sustainable Palm Oil (RSPO), a non-profit membership organisation that promotes the growth and use of sustainable palm oil. We purchase 100% of our palm oil from RSPO-certified sources.
To read more about our Palm Oil commitment please follow the link http://www.mars.com/global/about-us/policies-and-practices/palm-oil-policy(open in new tab)
Is your packaging recyclable?
The sustainability of our packaging is a nonstop focus and we've set ourselves a target to reach 100% recyclability of our packaging by 2025. It's a big challenge and so we're working with a variety of partners and organisations to help move things forward.
Is your chocolate sustainable?
We understand the challenges the cocoa industry faces are complex. We want to be a positive force in the cocoa ecosystem, but we can't make progress alone. We've worked with others in cocoa for decades and believe continued collaboration is key to supporting the global cocoa ecosystem. We fund programs and initiatives through our Cocoa for Generations strategy aimed at helping cocoa-growing communities. Learn more.(open in new tab)
HAVEN'T FOUND WHAT YOU'RE LOOKING FOR?
If you still need help with anything, you can contact us using the form below, email us, or explore more on social media.